Need Duelbits Casino Customer Service?
Reach Duelbits Casino support by live chat, e-mail or phone at any hour, every day, in English and three other languages.
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Pick A Channel And Reach Us
Use this when you want a person to answer, not a help page you must scroll through.
Playing From Australia? Start Here
Removes the worry about calling overseas, odd hours and whether Australian players are covered.
Reach Out Beyond The Casino
Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register are independent of Duelbits Casino Inc. Each one helps with gambling problems, and none of them needs an account with the casino to help you.
Gambling Help Online. Counsellors answer online around the clock, with free and confidential support for anyone worried about their betting.
Lifeline Australia. Crisis supporters take calls any hour from people in distress, including those overwhelmed by gambling losses.
National Self-Exclusion Register. Registering here blocks you from licensed online betting sites across Australia in one step, at no cost.
Which Mailbox Should You Use?
Settles which mailbox to use so your question lands with the team that handles it.
What Happens If The Reply Misses The Mark?
Where Do You Send It?
Send the match ID, the time of the issue and a screenshot to [email protected]. Your ticket is logged and a written reply usually lands within two hours.
Manager Review Request
Ask for a manager review in the same email thread. A senior agent rechecks the ruling against your account history, then answers in writing with the outcome.
Kahnawake Filing File
Still unresolved after that review, you take the case to the Kahnawake Gaming Commission and quote KGC-9766. Keep the full thread, since the regulator asks for it.
Know Who Holds Your Money
Six entries answer the question of who actually runs this casino and under which licence.
What To Have Ready When You Reach Out
Bring These Five
Lay the following beside you and the first reply can settle the matter.; Your registered e-mail address; Government-issued photo ID; Recent proof of address; Match ID or payment reference; Screenshot of the issue
Hours And Typical Reply Speeds
Queues run day and night here, so the numbers below hold whenever you happen to reach out.
When One Question Is Holding You Up
Why should I check who licenses Duelbits Casino before joining?
Why would I ask you to send or erase my personal data?
What if I cannot prove which account is mine?
Do I need to wait until Monday to get an answer?
Do I need to keep paying fees after I shut my account down?
Duelbits Casino Is Watching The Inbox
Fastest route is live chat, where a person typically answers within two minutes, day or night in Australia.