Before you cash out

Check your identity with Duelbits Casino once and play on

The licence we hold obliges us to confirm who you are, and a full review usually wraps up in about 22 hours.

Start verification now

18+

Right before cashing out

Everything the check asks, in one view

Useful the moment a payout sits on hold or your inbox mentions a pending review.

Who reviews

Duelbits Casino Inc.

Licence

Kahnawake Gaming Commission, KGC-9766

Typical wait

22 hours

Required by

Before your first withdrawal

Questions go to

[email protected]

Minimum age

18+

Your first attempt

How do I clear this on the first go?

Seeing what is needed

Open the verification section of your account and glance at the list it shows: photo identification, an address document and a card image. Nothing is charged for this step.

A sharp identity photo

Upload your government-issued photo ID with all four corners visible, in colour and free from flash glare. A quick look at the preview before sending saves a repeat attempt.

The address document part

Next comes your proof of address, dated recently and showing the same name and address as your profile. Photograph the whole page, edges included, rather than a cropped corner.

What happens while you wait?

Once sent, a reviewer looks over the files and replies by e-mail, usually within 22 hours. Keep an eye on your inbox and your account notices while that happens.

While the list loads

When the review asks for your papers

We keep the list short and predictable, so you send once and get back to the tables.

Document

Confirms

Must show

Government-issued photo ID

Your name, face and age

All four corners, in colour

Proof of address

Where you live now

Recent date, full page, your name

Payment card image

The card you deposited with

First six and last four digits, name visible

Selfie with the identity document

That the ID is truly yours

Face and ID together, clearly lit, unedited

Fix and resend

Why was my document refused?

Most refusals are small, fixable faults, not a decision about you.

Is my licence out of date?

A photo ID whose expiry date has already passed cannot be accepted, because the license needs a document that is valid on the day we look at it. Use your current passport or licence; Send the fresh photo to [email protected]

Proof dated months ago

Address papers go out of date quickly, and anything older than the usual billing cycle no longer shows where you actually live today. Pull a bill from the last few months; Upload the whole page, not just the top

Match your details before sending

Details on the account must match the paper exactly, so a maiden name, a moved address or a shortened first name will hold the review up. Check your profile details against the paper; Ask support to correct a mismatch first

Unreadable or cropped image

Cropping, glare or a filter hides the parts we must see, and a saved screenshot loses the detail that makes the file readable for the reviewer. Photograph the paper flat in daylight; Send the original file, never a screenshot

Right after upload

Your uploads and who touches them

Is my upload scrambled? Every file travels on a 256-bit AES encrypted connection, the same standard banks rely on. What leaves your device arrives scrambled, so nobody in between can read a single pixel of it.

Only the reviewers see it. Access sits with the small verification team that reviews your case, and nobody else on the staff can open your folder. Support agents looking at your ticket see a status, not your papers.

Keep the file to the review. Your file serves one purpose: the identity and anti-money-laundering checks that come with holding a Kahnawake Gaming Commission license. Nothing in it gets used for marketing, and nothing is passed on for that.

When the funds question arrives

Why is the casino asking about my money?

The Kahnawake Gaming Commission license KGC-9766 held by Duelbits Casino Inc. requires us to know where funds come from. A request for papers is routine housekeeping against money laundering, and it is never aimed at you personally.

Papers a reviewer may request

Depending on how you play, the review may ask for one or more of these.

Recent salary slips
Bank account statements
Tax return summary
Proof of a property sale
Pension or benefit letter

Three trigger moments

Not at sign-up: the check comes later

Clearing the first payout

Cashing out for the first time brings a full identity check, because the license requires a verified player before any money leaves the account.

Proof behind a higher limit

Wanting to raise a deposit limit signals a change in your spending, so a reviewer may ask how the extra play will be funded.

Name or address mismatch

A nickname on the account, a new surname or a fresh address can flag a mismatch, and a short supporting paper settles it quickly.

Clear answers, faster payout

Answers that get you paid sooner

When will Duelbits Casino ask me for my documents?

A licence rule means your identity must be confirmed by the time you request your first withdrawal. The review can start sooner, though, so papers may be requested when you register or when you make your first deposit.

Is my ID photo protected once I upload it?

Yes. Everything you send travels over 256-bit AES encryption and is held for the review only. Reviewers work with it under strict access rules, so it is not shared with other players or outside parties.

Will I have to go through the check twice?

No, in normal circumstances a completed review stays on your account. You would only be contacted again if a document expires, or if a fresh payment card needs to be matched to your name at a later payout.

How long does the review take at Duelbits Casino?

Around 22 hours is the usual turnaround once everything is legible and matches. Clear photos and matching details keep it inside that window; blurred edges or a name that differs from your profile push it back.

Why are you asking me where my money comes from?

That is a routine part of the licence we hold, aimed at keeping betting clean of laundered money. It is not an accusation, and honest players answer it with a payslip, a bank statement or a similar record.

Which regulator covers Duelbits Casino and under what number?

The Kahnawake Gaming Commission supervises us under licence KGC-9766. Duelbits Casino Inc., company number 773724, operates from Old Malone Highway, Kahnawake, and answers to that regulator for every rule on this page.

Payouts unlocked

Ready to get the review done?

A verified account clears withdrawals without the hold that a pending review brings.

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